Over to our staff

A unique business culture

The strength of Disneyland^® Paris lies in the enthusiasm, talent and dedication of its employees, or “Cast Members”. Whether they are professionals involved in organisation and service, administrative staff or one of our artists, they are constantly attending to the success of your event. Creativity and making people feel welcome and personally and professionally fulfilled are part of our ethos, which is firmly rooted in a warm and friendly business culture and our commitment to Disney excellence, ensuring that your events will always be a success! 


Adeline Paulon – Event Manager

“The broad range of events that we organise constantly brings me new challenges.”

As an event manager, I organise seminars and conferences from start to finish for our Disneyland^® Paris customers and rely on the various teams to take care of the accommodation, catering, security and audiovisual equipment side of things. My main task is always to anticipate a client’s needs during the preparation phase so that their event is a success. I therefore have to listen to their requirements, be available and flexible, and work closely with the meeting planner. My favourite memory will always be organising the Louis Braille Congress for CINAL (the international committee for the commemoration of the bicentennial of the birth of Louis Braille). Making our meeting rooms suitable for the visually impaired was a real challenge. The whole destination rallied together for this event. We also had the support of Disney Volunteers, who helped the delegates and enabled them to share in the magic of our Theme Parks. It was a great example of supportiveness!


Laurent Sacchetto-Foglia – Chef at the Plaza Gardens Restaurant (Disneyland^® Park)

“Our goal: variety, originality and quality!”

I came to Disneyland^® Paris in 1992. Since 1997 I have spent time at all of the different theme restaurants in Disneyland^® Park enhancing my knowledge of ethnic cuisine, because our restaurants feature cuisine from all around the world. To be a good chef at Disney means listening to the needs of delegates and meeting planners, and being aware of new ways of eating, new products and new culinary techniques. All dishes are prepared on site using very carefully selected produce that is fresh and in season, and in compliance with extremely strict hygiene regulations. Staff are constantly on the lookout for new recipes to give guests the best culinary experience possible.


Katia Ralaitsirofo – Convention Manager

“Being versatile, forward-thinking and a good listener make my job fascinating.”

I am proud to have been the key contact for convention customers every day since 2007.
A good coordinator needs to know how to meet her customers’ requirements, cope with stress and relay information effectively. Monitoring the quality of our service is also essential to ensuring each customer is satisfied. Today more than 70% of our customers are repeat business. The relationships we build with our customers are just as important as those we develop with Cast Members.Thanks to Disneyland^® Paris I have developed a human approach to team management. 


Cyril Lajaunias – Audiovisual Technician

“The multi-faceted nature of Disney extends as far as technical jobs.”

Audiovisual technology, cinema, radio, shows… there are countless apprenticeship opportunities. As an AV technician my role is to prepare customer events and set up and dismantle the AV equipment. The customer relationship is a key part of my job. And it is definitely the part I like the most. Customers have a range of requirements. I therefore have to be able to be flexible to resolve their problems. My favourite memory at Disneyland^® Paris is an event for more than 1,000 people. The technical side was very complex but it enabled me to establish an excellent relationship with my customer who considered me almost a member of his own team.


Vanessa Pierre – Research and Customer Satisfaction Manager

“When you think of ‘Disney’ you automatically think of quality service, attention to detail and extra special care.”

I have worked at Disney for seven years in the Business Solutions department. My main task is to assess the level of customer satisfaction with our service both in the run-up to the event (preparation and follow-up) and during the event itself. I analyse the results of the surveys, send the findings to the departments concerned and work with them on action plans. You have to be very organised and methodical, and in particular know how to remain neutral, the goal being to gather as much information as possible on our products and services in order better to satisfy our customers. You also have to pay close attention to what is required, not just by our outside customers but also our in-house customers and the teams who strive to make each event a success that meets, and even surpasses, the customer’s expectations.Through our surveys and the feedback from our customers, we strive to provide the highest level of personalised service. That is what Disney quality is all about!